Privacy Policy
At Angell Sports Ltd, we are committed to maintaining strong and meaningful privacy protections for customers. Our privacy policy is designed to inform you about the information we collect, how we use it, and your options about certain uses of information.
This privacy policy sets out how Angell Sports Ltd collects and process information about you. We gather your information when, among other things, you visit our website, use our applications on mobile phones, access our social media experiences. By participating in these, you consent to your information being collected, processed/or and shared in accordance with this Policy.
What information do we collect and why?
We collect and use information when you interact with us, when you use our products and services, and when you visit our website. This information is used to deliver and provide products or services; establish and maintain customer accounts; contact you about our products and services and direct offers or promotions to you; and monitor website statistics. Information may also be aggregated or used by us for business and marketing uses. Angell Sports Ltd may use your Information for direct marketing purposes, including providing updates, newsletters, events or other communications that we think may interest you.
You may actively give us Information about yourself when you purchase products from our online shop, respond to a customer survey, enter a competition or email us. The information that you provide may include your name, date of birth, email address, telephone number, delivery address, billing address and password.
When you visit our website we may also automatically collect information through the use of various technologies, including through “cookies”.
What choices do I have?
You have a choice to remove your personal information by accessing your account and deleting your information even though it might be needed to make a purchase.
You have full control over how we communicate with you and can change your preferences through your account on our website or by updating your preferences on our marketing emails.
How can I access and control my personal information?
We respect your right to access, correct, request deletion or request restriction of our usage of your personal information as required by applicable UK law. We also take steps to ensure that the personal information we collect is accurate and up to date.
You can see, review and change most of your personal information by signing in to your angelltennis.com account. Please update your personal information immediately if it changes or is inaccurate.
How will you share my personal Information?
We will never share your personal information with a third party that is not directly related to us delivering on our obligation to you or to let you know about new products via our email campaigns.
Financial transactions relating to our website and services are handled by our payment services provider, PayPal We will share transaction data with our payment service provider only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://www.paypal.com/en/webapps/mpp/ua/privacy-full
How long will you hold my personal information?
We will not hold onto your personal data longer than necessary to fulfil our commitment to you as a customer. Personal data processed for any purpose will not be kept for longer than is necessary for that purpose.
After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner.
Questions about this Policy
If you have a question, concern or complaint about this Policy or our handling of your information, you can contact us at contact@angellsport.com.
Angell has a company policy not to flood people with e-mail correspondence, but simply gives you periodic information so you can stay up to date on what Angell is offering. Angell also uses your e-mail address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make on-line. All e-mails you receive will provide you with information as to how to opt out from receiving future mailings.
Children’s Privacy
Although Angell does not specifically direct its web site to children, Angell strives to provide children with as much customer service as possible without violating their privacy rights. For their protection, Angell asks that anyone 13 years of age or younger not attempt to register with Angell or otherwise provide Angell with any personal information without the consent of a parent or legal guardian.
Updates to Privacy Information
Please review the site periodically to see any updates to the information provided here.
Delivery / order processing
We aim to dispatch all processed orders within 14 days maximum and dispatch using a variety of couriers. All orders will show as processing until they are ready to be dispatched. Customer notification email will be automatically sent with tracking information once an order is complete.
When purchasing from outside of the UK, it is the buyers responsibility to pay any import duty / fees associated with receiving the order into their country. Refusal to pay any fees applicable may result in the order being returned to us. If this occurs any return costs will be deducted from any refund.
Racket Warranty Policy
All Angell racket’s are fully warranted for one year from the date of purchase. This warranty covers any structural failures arising from regular use or manufacturing defects. The warranty does not cover regular deterioration of Grips, Grommets and Strings or misuse in any way. Any modifications made to the racket by the user including but not limited to handle pallet change will void the standard warranty. In all circumstances the racket will need to be returned to Angell for inspection before any replacement is issued. Replacement frames are only available to be issued to the original purchaser and are covered by the original purchase warranty period only.
Luggage and Racket Cover Warranty Policy
All items of Angell luggage and covers are fully warranted for six months from the date of purchase. This warranty covers all types of luggage including racket covers against manufacturing or material defects. In all circumstances the item will need to be returned to Angell before any replacement is issued.
Out of Stock Items
As a live site, it is not always possible to show out of stock items prior to an order being placed. Where possible, alternative products will be offered or a full refund given. This type of issue is more relevant during busy periods such as a site sale or discounted item promotion. We endeavour to update our site as often as possible with new information, but apologise if your chosen item is not available.
Return / Cancellation Policy – Custom Rackets
As a bespoke built item, each custom racket is non refundable once an order has been placed. We do allow a 24 hour cooling off period where customers are able to cancel / modify their order by contacting us via email – contact@angellsport.com quoting their order number and intention of change or cancellation. After the initial 24 hour period it may still be possible to modify the order but is dependent on the status of the product build and is not guaranteed. Once dispatched, all custom built product sales are final unless a manufacturing fault occurs.
We measure the final frame unstrung weight, balance and swing weight of every frame we build and this data is held on our database for future reference. This data is available on request via the frame serial number.
Our measuring equipment is calibrated each day to ensure high accuracy at all times across the full range of specifications and the data is accurately recorded and verified. We are unable to guarantee the frame specifications when measured on external devices or apps due to lack of calibration and accuracy.
If requested, final strung specifications can be estimated but cannot be guaranteed due to the wide variety of aftermarket accessories.
Return / Cancellation Policy – Other Items
Your satisfaction is guaranteed. If for any reason you are not satisfied with your purchase, just return it unused within 30 days for a full refund. It is not possible to refund or exchange any item that has been used or damaged in anyway. Any return of Angell product to Angell should include all original accessories that were supplied. Please wrap the package securely and for your protection, we recommend that you use a traceable and insurable form of mail for shipment.
Before returning your item(s), please contact Angell (contact@angellsport.com) to obtain a Return Authorisation Number.
ANGELL SPORTS LIMITED
Registered office – Dairy House, Moneyrow Green, Holyport, Maidenhead SL6 2ND. Contact – contact@angellsport.com
ANGELL SPORTS LIMITED
Dispatch / Returns address – Unit 32c, London Road Industrial Estate, Pampisford, CB22 3EE. Contact – contact@angellsport.com
Registered Number – 08202445
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